Q, How often should my carpet be cleaned?
A, In our opinion its recommend that carpets are professionally steam cleaned by a qualified BICs cleaning expert, like eco-
Q, Can I clean my carpet myself?
A, No!, Click here carpet cleaner hire to find out why!
Q, I have stains on my carpet, is there anything I can do before calling
A, Yes, we give free home remedy cleaning tips for anyone wishing to carry out stain removal on their own, it won’t be anywhere near as professional as when we do it, but it’s your carpet. Free stain removal tips
Q, What’s the difference between toxic chemicals and bio-
A, In most cases the best cleaning results are achieved using steam in one form or another. Eco-
Q, Does Eco-
Q, I have pets and children, will they be affected in any way?
A, Health and safety is paramount to a company like eco-
Q, How long will it take to clean my furnishings?
A, We can clean an average lounge carpet in around 20 minutes, a 3 piece sofa in around 45 minutes but our answer is always “we will stop cleaning when it’s clean”
A, Carpet drying times will depend on many different conditions, including how soiled the carpets were prior to being cleaned, how much moisture is used in the cleaning process, outside weather conditions, indoor humidity, material being cleaned, the list is endless however, in most cases, carpets should be dry within 4-
If drying times are a concern to you please mention it to the Eco-
Rug drying times are similar to shag carpet piled carpets, Around 4-
Sofa drying times vary from 4-
Please note: Woollen carpets and shag piled carpets can hold moisture for much longer periods due to the natural fibres in the woollen carpet and a longer pile on the shag pile carpet. High powered fans are strongly advised for long or shag pile carpets for months Oct-
Q, How long will it take for my furnishings to dry? And when can they be used again?
Q, Does Eco-
A, Yes ...our cleaning system will kill all dust mites no matter what fabric we clean, carpet, sofa, rug, mattress and we will also exterminate all fleas and lice.
Q, What if I'm not totally satisfied with the service that has been provided by Eco-
A, First of all you need to contact us straight away in order for us to address your problem as quickly as possible, we offer a maximum of 7 days to get in touch 0151-
We have been in the business long enough to know that carpets and furniture can get dirty again within 7 minutes of us cleaning, so for us to offer our customers a 7 day complaints procedure is our confidence in the service we provide.
Please note: once this time frame has elapsed we won’t be held responsible for any grievance you may have, you have 7 days from the moment we provide any service to get in touch and you will immediately become our number 1 priority! (Not 8 days or 14 days or one month later) 7 DAYS ONLY!
You won’t find any/many cleaning companies offering this unique 7 day complains procedure….so it’s up to you to make sure we carry out the service you paid for and that you are just one of our many happy customers.
No one is perfect in this world of ours and we fully understand that, that’s why we also offer an additional 100% money back guarantee if your still not happy with our efforts to rectify your cleaning problem. (This apply's to the 7 day complaint procedure only)
Q, What furniture do you move?
A, In your Lounge area we will move your sofa and chairs, coffee table and dining table, In your bedroom we will move your bed only, please make sure there is nothing under or on top of your bed for ease of cleaning, everything else is your responsibility to make safe. We strongly recommend you making safe anything that can be knocked over. i.e. vases or lamps etc.
Please remember this is your home or property and your responsibility to make safe any valuable possessions. You have invited us to clean in your property so please make sure our line of passage and cleaning areas are obstacle free.
Q, When can I put my throw over my sofa again?
A, Not until the sofa is 100% completely dry, some wadding and sponge areas in your sofa can hold moisture for several days, this may feel and look completely dry but it’s not, we recommend waiting for 3-
The best way to describe it, imagine when you have just washed a tee-
Q, Can i put a rug or anything else over my newly cleaned carpet?
A, NO, not until the carpet is 100% completely dry, some carpets can take longer to dry than others and some carpets like woollen carpets or heavy shag style carpets hold moisture for 3-
Q, Do my carpets need to be fitted with carpet Grippers?
A, Yes ...our cleaning system needs your carpets to be stationary when cleaning, carpets can tighten up a few millimetres once cleaned, the grippers prevent tightening of the carpet.